PG Consulting limited is a business optimization consulting firm that leverages the techniques of business research, cutting edge innovation...
PG Consulting limited is a business optimization consulting firm that leverages the techniques of business research, cutting edge innovation and scientific economics to provide robust insights that enable business decision makers to achieve accelerated and sustained competitive outcomes. We want to work with you as partners on an on-going basis towards making your organisation more profitable and better performing in terms of its bottom-line.
CUSTOMER SERVICE MANAGER
DETAILS:
Improve customer service experience, create engaged customers and facilitate organic growth
Take ownership of customers issues and follow problems through to resolution
Develop service procedures, policies and standards
Keep ahead of industry’s developments and apply best practices to areas of improvement
Control resources and utilise assets to achieve qualitative and quantitative targets
Adhere to and manage the approved budget. Maintain an orderly workflow according to priorities
Take ownership of customers issues and follow problems through to resolution
Develop service procedures, policies and standards
Keep ahead of industry’s developments and apply best practices to areas of improvement
Control resources and utilise assets to achieve qualitative and quantitative targets
Adhere to and manage the approved budget. Maintain an orderly workflow according to priorities
REQUIREMENT
Proving working experience with track records
Experience in providing customer service support
Excellent knowwledge of management methods and techniques
Proficiency in English and other languages (if any)
Working knowledge of customer service software, database and tools
Ability to think strategically and to lead
Strong client-facing and communication skills
Proving working experience with track records
Experience in providing customer service support
Excellent knowwledge of management methods and techniques
Proficiency in English and other languages (if any)
Working knowledge of customer service software, database and tools
Ability to think strategically and to lead
Strong client-facing and communication skills
QUALIFICATION
B.Sc in related field. Higher qualifications will be an added advantage
B.Sc in related field. Higher qualifications will be an added advantage
FIELD SALES MANAGER
DETAILS:
The role is to lead and motivate the sales team, implement marketing strategies, and ensure sales targets are met.
Duties Include:
Leading a team of sales representatives and coaching them in their respective field
Liaising with upper management ensuring sales targets are met
Analysing current marketplace and gather feedback and competitive information
Train sales team on sales techniques, administration and product
Plan, execute and manage sales strategies
Generate business leads and develop existing customers
Respond to customer enquiries
Worrk with Customer Service team to deliver improvements in brand engagement
Leading a team of sales representatives and coaching them in their respective field
Liaising with upper management ensuring sales targets are met
Analysing current marketplace and gather feedback and competitive information
Train sales team on sales techniques, administration and product
Plan, execute and manage sales strategies
Generate business leads and develop existing customers
Respond to customer enquiries
Worrk with Customer Service team to deliver improvements in brand engagement
REQUIREMENTS:
Strong communication skills
In depth understanding of sales and marketing principles
Experienced user of sales CRM systems
Experienced leading and managing a team
Proven sales experience
B.Sc Degree in relevant field. Higher qualifications will be an added advantage
Strong communication skills
In depth understanding of sales and marketing principles
Experienced user of sales CRM systems
Experienced leading and managing a team
Proven sales experience
B.Sc Degree in relevant field. Higher qualifications will be an added advantage
